Priced to your volume, not a one-size tier
Screening operations vary enormously — a county pilot and a statewide redetermination effort shouldn't pay the same. We scope pricing to your expected volume, channels, and team, and give you a concrete quote after one conversation.
Every engagement includes the full platform
We don't gate core capabilities behind tiers. Whatever your size, you get:
- All three screening channels — phone IVR, web chat, and web form
- Visual flow builder with versioning and rollback
- Review queue, lead assignment, notes, and callbacks
- AI-assisted support chatbot with your own knowledge base
- Built-in reporting: outcomes, volume, funnel, geography, agent performance
- Role-based access control and full audit logging
- Call recording with consent capture and configurable retention
- Email templates, notifications, and API access
Tell us about your screening operation
One short call: your expected volume, your channels, your team. You'll leave with a concrete number and a recommendation on where to start — usually a scoped pilot.
Three things drive the number
No hidden fourth factor — when you share these, we can quote quickly and stand behind it.
Screening volume
How many screenings you expect per month across phone and web. This is the biggest factor, and seasonal surges — like a redetermination wave — can be handled as bursts rather than a permanently higher tier.
Telephony usage
Phone minutes and numbers are passed through at cost from the underlying carrier. Organizations that are web-first pay very little here; call-heavy operations get predictable per-minute rates.
Team size & support level
How many staff seats you need, and whether you want standard support or a named contact with implementation help — including flow-building assistance during onboarding.
Public-sector procurement processes, purchase orders, and pilot-first structures are all familiar territory — if your agency needs a specific contracting vehicle, mention it in your message and we'll work within it.